Privacy Policy

Kelburn Castle and Estate Privacy Policy


Kelburn Castle and Estate (“we” “us” “our”) is committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


We may collect and process personal data about you in the following circumstances:

i) when you complete forms and purchase tickets on our website (“Site”). This includes your email address, name, contact telephone number, address, which is provided at the time of purchasing a ticket, subscribing to our newsletters, requesting further information;

ii) whenever you provide information to us when reporting a problem with our Site, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;

iii) details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access

iv) whenever you disclose your information to us, or we collect information from you in any other way, through our Site.We may also collect data in the following ways:

IP Address

We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We use Google Analytics to track this data, find out more about how Google Analytics tracks data here.


Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. We may use your personal data for the legitimate interests of Kelburn Castle and Estate in order to:

Provide you with information, or services that you requested from us;
Ensure that content from our Site is presented in the most effective manner for you and for your device.
Improve our Site and services.
Process and deal with any complaints or enquiries made by you.
Contact you for marketing purposes where you have signed up for these (see section 6 for further details).

Website Links

Our Site may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. Please check before you submit your information to these websites.


i) We will collect details such as your email address, name, contact telephone number, address, bank details when you order goods or services from us either via our Site, by email, facsimile, post, electronic data links, by telephone, if you complete an order/transaction form. We will use this information to process your order and comply with our contractual obligations. Bank details provided over the phone will be destroyed as soon as orders have been processed.

ii) In order to perform our contract with you, we may also need to share personal data with third parties such as payment providers, sub-contractors, suppliers, hauliers and postal service organisations to assist in the delivery of goods or services you have ordered;

iii) We may also advertise your feedback on our website and marketing materials (subject to obtaining your prior consent where necessary);

iv) We will retain your information as long as we require this to provide you with the goods or services ordered from us and for a period of 3 years afterwards. Where you have subscribed to receive marketing correspondence from us we will keep personal data 3 years from when you are provided with the opportunity to opt-out of receiving marketing correspondence from us.


We will collect details such as email address, name, contact telephone number, address, and bank details in order to contact you about goods or services ordered with you and to place further orders. We will keep the personal data for 3 years further from being provided with the goods/services.


i)  In addition to the uses described in sections 3-4 above, we may use Customer personal data for our legitimate interests in order to provide you with details about our goods, services, business updates and events which we think may be of interest. We use TYG Tickets to facilitate our marketing communications. TYG Tickets provide a safe and secure storage for data and please read their Privacy Policy here:

ii)  If you are not an existing Customer but you invite us to provide information about our goods/services, we may collect your email address, name, contact telephone number and address for the purposes of providing you with information about our goods and services or offers.  We will retain such data for a period of 3 years from the point at which you provide us with your data, unless you place an order with us in which case 3/iv above will apply.

iii)  You have the right to opt-out of receiving the information detailed in section 5.1 at any time. To opt-out of receiving such information you can tick the relevant box situated in the form on which we collect your information; clicking the unsubscribe button contained in any such communication received, or email us at providing us with your name and contact details.


i)We may use information regarding past purchasing patterns and engagement with our marketing in order for us to tailor our marketing material to your specific behavior and activities. We use TYG Ticket System to monitor the emails which we send to users. This keeps the majority of our digital data stored securely in one place. In doing this we obtain information such as but not limited to:

  • Time of receipt
  • Time of opening
  • Device user opened with
  • Location it was opened in
  • Which parts of the email you interacted with.

ii) We may use systems that enable us to link your social media accounts to your account if registered with the same email address.  This enables us to tailor our promotions and products as best as possible.iii) Where you have provided us with a mobile number we may market to you using SMS and Push notification interactions.iv) Our systems are set up to enable us to record your purchasing history with us so that we can determine what offers or informational emails or mailings may be of interest to you.


In accordance with data protection legislation, we are required to notify you of the legal basis upon which we process your personal data. We process your personal data for the following reasons:for performance of a contract we enter into with you.where necessary for compliance with a legal obligation we are subject to for our legitimate interests (as described within this policy).


to third parties

i) We may disclose your information to third parties for the following legitimate interests:

to staff members, suppliers, contractors and hauliers in order to facilitate the provision of goods, services or product information to  our affiliated entities to support internal administration.

IT software providers that host our website and store data on our behalf;to a prospective buyer of some or all of our business or assets, in which case personal data including personal data will also be one of the transferred assets.

ii) We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

iii) We will not sell or distribute personal data to other organisations.


We will not transfer your personal data outside the European Economic Area.


Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk. The information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.


i) It is important that the personal data we hold about you is accurate and current.  Please keep us informed if the personal data we hold about you changes

ii) Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal information, please send an email to

iii) You can also ask us to undertake the following:update or amend your personal data if you feel this is inaccurate;remove your personal data from our database entirely;send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract restrict the use of your personal data.

iv) We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

V) Please send any requests relating to the above to us at specifying your name and the action you would like us to undertake.


Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at


We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.


If you have any questions, comments or requests regarding this policy or how we use your personal data please contact us at

This is in addition to your right to contact the Information Commissioners Office if you are unsatisfied with our response to any issues you raise at