Yurts
Terms & Conditions
Please read and agree to these Terms and Conditions before booking your holiday at Kelburn Yurts.
Booking and Payment
All bookings must be made by persons over 18 years of age. We reserve the right at all times, without statement of reasons, to refuse a booking. Full payment for your stay must be made at the time of booking. You will receive a confirmation email. The confirmation and details should be checked immediately on receipt for any errors. Any discrepancies must always be notified by email or phone within 10 days following the date of the confirmation and in any case before the start of the stay. Acceptance of these terms and conditions is assumed at time of booking so please read them carefully before making payment.
Damages
A refundable deposit of £50 is required for each yurt to cover damages or cost of additional time spent cleaning where the property has been left in an unacceptable state. Any damages must be reported to Kelburn Management before checkout. Small accidental damages of a minor nature will not normally be charged for. Significant damage above the cost of the deposit must be paid for by arrangement. The deposit will be refunded in full within 24 hours of departure unless any of the above have occurred.
Group Bookings
The allocation of yurts to best accommodate a group booking will be considered but cannot be guaranteed.
When booking on the behalf of other people, it is the responsibility of the person making the booking to share these Terms and Conditions and any supporting information with the other guests.
What’s Included with your Booking?
- Rental of your yurt and appropriate furnishings, equipment and accessories (interior and exterior)
- Bed linen and towels for the number of guests indicated in your booking.
- Access to the Visitor Centre and grounds of Kelburn Estate
- Free parking on site
- Full use of the Bothy facilities, with includes communal living, dining and kitchen facilities, toilets and showers.
- Cleaning service upon departure, including undressing of bed linens
- A starter supply of quality firewood and kindling (more is available to purchase if required)
- Heating, lighting and fresh water supply
- Tea-making facilities
- Limited power outlets (Premium Yurts only)
Check in is between 3.00pm and 6.00pm. Check out is 11.00am
Later arrivals can be catered for at an extra cost of £10 and must be pre-organised to allow arrangements to be put in place for your arrival.
Occupancy
Occupancy of a Standard Yurt must not exceed 4 people including infants.
Occupancy of a Premium Yurt must not exceed 6 people including infants.
(Please note we do not provide cot beds).
We reserve the right to decline accommodation and/or ask you to leave the site at any time if your numbers exceed this. The booking will then be deemed cancelled with full loss of payment.
Changes to Booking
We will always do our best to facilitate alterations to your booking request but cannot guarantee this.
Cancellation/Refund Policy
Cancellations requested more than 60 days ahead of your arrival date will receive a 75% refund.
Cancellations requested between 60 days and 30 days ahead of your arrival date will receive a 50% refund.
If you cancel within 30 days of your stay you shall not be entitled to a refund.
In all cases of cancellation we will attempt to offer you new dates for your stay but this can not be guaranteed.
If you choose not to stay for the full duration of your booking you shall not be entitled to a refund.
In extreme circumstances Kelburn reserves the right to close the site. In that instance Kelburn will offer a full refund or alternative dates as compensation.
Weddings and Private Events
The Yurt site is located near to our Pavilion Events Venue, which hosts weddings and private events throughout the year. Our current event dates will be listed on the booking website to make you aware that there may be loud music heard into the evening.
Being Respectful to Other Guests
Guests must be respectful to other guests on the site.
Loud noise, nuisance or anti-social behaviour will not be tolerated at any time. We ask that all noise be kept to a minimum after 11pm.
Guests deemed by management to be causing nuisance may be required to immediately leave the site without a refund.
Complaints
Any complaints must be made known to us immediately so we can rectify any issues where possible to make your stay as comfortable as possible.
Refunds will not be considered at the end of your stay due to unreported complaints that could have been resolved if brought to our attention ahead of time.
Personal Belongings
Kelburn accept no liability for any belongings left in the Yurts at any time.
If you have valuable items that you wish to leave in a more secure place, please let us know and we will store these for you but still at your own risk.
Smoking and vaping
Smoking and vaping is not permitted inside the Yurts under any circumstances. Please use designated smoking areas and do not litter tab-ends.
Grounds and Visitor Centre
Access to the Visitor Centre and grounds are included in your stay. The Visitor Centre is open from 10am to 6pm. After this time you are welcome to walk the wider glen and grounds but do so at your own risk. Please be respectful of staff members living on the Estate.
Dogs
Unfortunately for hygiene and safety reasons, dogs are not allowed to stay in the Yurts.
Campsite
- Access to the campsite to park and pitch
- Use of fresh drinking water, utility sinks, toilet block & showers
- Use of fire pits within the campsite
- Access to the Visitor Centre and grounds of Kelburn Estate
- Electric hook-up when purchased
Later arrivals can be catered for with no check-in service present. However, payment must have been made in full prior to arrival.
If you cancel at least 24 hours before your check in day, you will receive a full refund minus a £10 admin fee. If you cancel less than 24 hours before check in, there will be no refund. 24 hours is counted back from the 12pm arrival time.
