FAQs

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Frequently Asked Questions

If you have a question which isn’t answered below, please email us at admin@kelburncountrycentre.com

COVID-19 specific questions

When visiting Kelburn, please make use of our hand washing and sanitising facilities frequently, and remain distanced from anyone outside of your own party.

PLEASE DO NOT VISIT IF YOU ARE SHOWING ANY SYMPTOMS OF COVID-19.

How much does it cost to visit Kelburn?

Entry to the grounds is free – this includes the glen, the gardens, The Adventure Course, and The Saloon.

The Secret Forest is charged at £3 per person – this charge helps us maintain the curious woodland maze. Find out more about the Secret Forest. 

Car parking is £5 per car – this charge allows for the upkeep of facilities and the staff who must man the parking.

Do we need to book to visit?

No, you do not need to book.

Please note that our car parking spaces are limited and they can fill up quickly in the morning, especially on a beautiful day (car parking is £5 per car.) The car park runs on a first come, first served basis – there is no booking system.

Spaces can become available again throughout the day, usually around 2/2:30pm, which still gives enough time to explore before we close at 5pm. We are not using a waiting system. If there are no spaces available at the time of entry, you’ll be asked to return later.

I booked tickets for your Easter event, can I get a refund?

You should have already received a refund. Please get in touch with us at admin@kelburncountrycentre.com if this isn’t the case.

I bought entry tickets from itison, but I see you’re now offering free entry?

These tickets should have been refunded. If they have not, please get in touch with itison.

 

Are dogs allowed on site?

Dogs are very welcome to visit Kelburn. However, we ask that they are kept on a lead at all times for the health and safety of other visitors, horses, our free roaming chickens, pheasants, and cats.

Is the site suitable for prams?

Kelburn is built around a woodland glen, therefore some paths are not suitable for prams. You are welcome to leave your pram with staff when you arrive.

Is the site suitable for wheelchairs or scooters?

Kelburn is built around a woodland glen, therefore some of the paths are steep and narrow and are not suitable for wheelchairs or scooters.

Are you still running pony rides?

Unfortunately due to the effects of COVID-19, the Equestrian Centre is no longer able to offer pony rides, hacks, or lessons. The Equestrian Centre is now a private Livery Yard, please visit the Equestrian Centre page for more info.

Can we go in the castle?

The castle is still a private home for the Earl of Glasgow and his family. The castle usually opens for tours in the summer months and for certain occasions. The castle can be hired as a filming location and for weddings, private dining, and corporate days. Find out more about the castle. Unfortunately, due to COVID-19, the castle will not be opening this year for tours. 

Why did you graffiti a historic castle?!

Our castle certainly creates conversation. Some people love it, others really dislike it. Either way, we’ve certainly become well known for it!

The bold artistic statement challenges the public’s understanding of both urban graffiti art and the British institution that the building represents.

In 2011, the mural was named as one of the world’s top 10 examples of street art by author and designer Tristan Manco – on a par with Banksy’s work in Los Angeles and the Favela Morro Da Providencia in Rio de Janeiro.

The graffiti is painted onto the rendering of the castle, and has caused no harm to the historic building. Some parts of the mural have already gone, as the project to restore the castle continues. Find out more about the Graffiti Castle project.

Can we camp at Kelburn?

You’re very welcome to camp at Kelburn – please check out our Campsite page or our Yurts page for more information.

Can we get married at Kelburn?

Yes! Please visit our Weddings page for more information.

Can we hire Kelburn as a filming location?

If you have enquiries about hiring Kelburn as a filming location, please email us at marketing@kelburnestate.com

Can we hire Kelburn as an event venue?

If you have enquiries about hiring Kelburn as venue, please email the event team at functions@kelburnestate.com